🚀 go-pugleaf

..
                       An Internet Experience
..
Recently, I ordered a Internet Server called International Discount
Telecommucications or (IDT) from New Jersey, to set me up with a new,
low cost shell account that was advertised here, in the Houston Chronicle
newspaper, at a very reasonable monthly price.
..
It's been about 10 days now since I have given them my credit card number
and still, I have no service.  On Friday of last week they faxed me a
package with my email address and password and I received the same
information again on the following, Monday, by mail.  I've tried to login
to the server but it gives me a '* * Bad Password' prompt.  So then
I tried to email myself a message from my Delphi server and I get my
test message bounced with a, 'User Unknown' prompt.
..
It appears that my email address and password are not even on line.
I've faxed my problem to IDT's fax line at 1-800-928-2057 several times,
without any response, and I've also emailed their help line at
'help@ios.com' several times without even one email answer.
..
I've called their tech line too, at 1-201-883-2000, in which a recorded
female voice tells me to wait, and puts me on 'hold', so I have waited,
up to 30 minutes of long distance time, without anyone answering.  Once
I did get an answer from the help-tech line after only 15 minutes of
waiting, and a lady promised to 'fix' the problem within the hour, that
was last Monday, and I'm still not on line.  So I'm beginning to wonder
if this company really exists.
..
It might be worth mentioning that one of their telephone lines, is
always available, (1-800-245-8000). That number, is their 'new order'
line, but the sales people there tell me that they can only take orders
and cannot fix problems.  They suggest that I call the help-tech line
to get help
..
When I insisted that the other numbers are not responsive, they said
that they could 'connect' me directly with the proper people.  It was at
this point that it really got funny, I was either 'disconnected' from
their line and had to redial all over again, or sometimes, I got a busy
signal, and on two occassions, I got a recording, "We're sorry, the number
you have reached is not a working number, please check your number and
dial again"
..
If it wasn't so frustrating, it would be funny.  It's hard to imagine
how any business can survive in this highly competitive area when the top
management seems to be so poor.  I don't blame the employees for the
faults of management, because some of the sales personell did try to pass
a written message from their order line to the tech department to alert
them of the problem.  And I do I want to publicaly thank them individually
for their efforts on my behalf, so thank you....
..
                       Ellen Sherman
                       Karen  ?
                       Kay Patel
                       Harold Nusbaum
                       Lisa Barner
                       Tom Jones
                       David Etzler
                       Brad Moore
..
....and about ten others, whose names I didn't write down.
..
I guess, IDT may not be the server for me, and I had such high hopes.
I will probably keep using the more expensive, Delphi shell account,
since it is infinitely more accessable.
..
Out of curiosity, I was wondering if any of you readers out there
have had similar experiences with this company called (IDT) or
sometimes it is called International Discount Telecommunications or
Internet Online Services (IOS), and sometimes it is called 'Access
Communications' or their email name of 'Accesscomm.net'.
..
I am also wondering if these unusual experiences are reflections of
something more serious?  Something that the Attorney General should be
interested in?
..
Connor
Cherridge@Delphi.com